Further to the appalling response from The Softback Preview I wrote to the Chief Executive, George Saul:

I note that you received my last so I expect a response this time.

Is this really the response you want your company to be giving?

And his response:

I am sorry to read of the difficulties that you have been enduring, and will personally have this matter investigated first thing tomorrow morning.

I am copying Tony Day, Director Customer Management, who will ensure that these matters are corrected forthwith.

Thank you for bringing this situation to my attention, if you need any further assistance, please contact Tony Day, my assistant Lucy Dickinson or myself.

George Saul

I’ll let you know if we manage to change anything. In the meantime (as Daily Propaganda’s Lascivious will confirm) don’t use them or their sister companies.