It’s strange isn’t it? A company which relies on customer service fails entirely to provide good service (or any service) and when, eventually, you get a promise from the CEO to repair the company’s broken structures, you discover months later that the problem remains:
Shame on you TSP, read about the problems still occurring and do something this time will you?
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March 3rd, 2006 at 6:42 pm
Totally agree,for a mail order company their attitude towards there customers is totally appalling,as well as some of there business tactics taking the absolute pee.More available if you want to hear it.yours[not reading a tsp book] Peter N.
March 3rd, 2006 at 8:35 pm
I received a phone call the other day offering me the opportunity to have a rubbish book for free if I rejoined. I asked them if the promises made in a letter I received from the CEO had yet been actioned and a manager was put onto the phone.
He assured me the CEO had changed and that the Customer Services were no longer in India, but couldn’t tell me either the CEO’s name, the former CEO’s name or, in fact, where London was in England… (that last point was a facetious comment and is in no way meant to imply that they’re just lying about operating their customer services from India).