I suggest that BT try calling their New Business phone number. After 40 minutes (not an exaggeration, I have call length on my phone’s screen) was put through to a chap who failed entirely to set me up with a new account.
I’ve gone with Virgin Media instead. Fools.
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July 5th, 2007 at 3:01 pm
It is nice to see my experience of BT was not unique. I too gave up on joining them after leaving Tiscali. I was dealt with in less than 40 mins but it was the incompetence in getting the email and account details right that finished me off.
I contacted Virgin Media and was up and running two days earlier than predicted. I am now receiving a better service than BT were offering and for less money too.
August 1st, 2007 at 11:12 am
I am currently 12.5 hours into trying to speak to BT with respect to initially a line connection, first request 11th June 07 finally connected 26th July 07!! Now trying to speak again to BT total time spent on the phone in my 4th queue, having been passed by each person, for 92 mins and increasing as I am typing. I don’t know about anyone else, but BT do not have any customer facing skills at all, the word customer seems to be an enathema to them. As soon as this is resolved I will be changing supplier without delay.
Just what are BT trying to do, alienate the whole nation, its obvious their Chief Exec Ben Berwaayen does not give direction to his staff, if they are, as I have now been told on each occasion, ‘We are moving over to a new system and I have not been trained on it’ shows a definate lack of planning for such a migration - anyone who has any business sense at all would have realised that to carry this out with minimum problems to their customers, the required training of the correct amount of staff would be carried out prior to the migration, not during the migration! How can anyone of his level not understand the enormity of their task and not plan accordingly, had he been my employee he would have been fired!
The excuse of moving to a new system, is seen by those who we actually speak to as the answer to the problem, not the actual problem itself!
Communication Company - I do not think they understand the word.
Well done Ben and your lack of knowledge and planning you are just making your competitors rub their hands with glee - Or are you taking a ‘Non Exec Directors’ fee from them??