As if to prove my last post true, Kwik Fit have provided some excellent service to me today.

A couple of days ago my car started making some horrendous metallic noises. I thought, actually, that a part of my car was dragging along the ground. When I got to the gym (for that was where I was going) I checked the underside and could see nothing too loose. I did, though, discover that the exhaust pipe gets quite warm (mind your fingers says the voice of experience).

At lunch time today I took my car down to the Kwik Fit on Old Shoreham Road in Hove and they took a look at it while I returned to work. When they phoned me back they told me that there was a bracket loose and that they’d welded it back on. I asked what the damage was (you know, to my wallet) and they said “Oh, no charge for that“.

So this is a big thumbs up to Kwik Fit and it’s multinational parent company, Ford Motors.


Posted In: Capitalism, Customer Service, Consumer