Kwik Fit - insincere - boo!

Don't you hate it when a company uses false sincerity as a weapon against you in order to make a sale?

I was cold-called just now having used Kwik Fit for new tyres during the weekend. They asked about the service I received and, when I said it wasn't good, they said "Ah well, I've made a note of that." and then proceeded to tell me about their insurance offering...

Frankly, I don't think he made a note of it and I think he said it to make a possible insurance sale... Or maybe I'm cynical?